Help desk
Support
Answers to the questions we are actually asked, and a direct line if yours is not among them.
Frequently asked
Does Signal Run cost anything?
No. There is no purchase, deposit, subscription or in-game store anywhere on Qerind. The board loads ready to play and stays that way.
Can I buy more coins, or cash mine out?
Neither. Coins are a counter held in your browser tab with no monetary value. They cannot be purchased, topped up, transferred or redeemed for money, goods or anything else. If you run low, use the reset control or reload the page.
Why did my balance go back to 1,000?
Because nothing is stored on a server. Your balance lives in the page, so reloading, closing the tab or pressing Reset balance returns you to the starting 1,000 coins. That is by design, not a fault.
Is the outcome really random?
Yes. Each of the twelve peg rows resolves an independent left-or-right draw, using the browser's cryptographic random source where it is available. The full path is settled before the token is drawn, so the animation reports the result rather than producing it.
Why does the token keep landing near the middle?
That is the maths of twelve stacked coin flips. Ending up roughly balanced between left and right is far more likely than swinging entirely one way, so the centre slots come up often and the edges almost never. The multipliers are shaped to match: 0.4x in the middle, 12x at either edge.
Do I need an account?
No. Qerind has no registration, no login and no player accounts. Nothing identifies you and nothing is kept between visits.
The board is not loading or looks wrong.
Check that JavaScript is enabled and that the page has fully loaded, then try a hard refresh. Signal Run needs a browser with HTML canvas support — any mainstream browser updated within the last few years will do. If it still misbehaves, write to us and mention your browser and device.
Can I play on a phone?
Yes. The board scales to the width of your screen, and every control is reachable with a thumb.
Is Qerind gambling?
No. Qerind is a social casino: casino-style mechanics with no money involved at any point. We do not accept wagers and we do not award prizes of monetary value. See our responsible play page for more.
Contact us
If the list above did not cover it, email support@qerind.com. A person reads every message, and we aim to reply within two working days. There is no ticket system to navigate and no phone tree to sit through.
To get a useful answer quickly, tell us what you were doing, what you expected and what happened instead — plus your browser and device if it is a technical fault. For anything about this site's data practices, write to the same address with Privacy in the subject line and our privacy policy explains the rest.
18+. Virtual coins only. Qerind offers social gaming for entertainment purposes only — no real-money wagering and no cash prizes. We will never ask you for payment details, and any message claiming otherwise did not come from us.